Useless Manager

This is may second complaint in 8 days. After my initial complaint I received a call from Vodacom customer care to follow up on what happened with my phone that I took in for repairs 4 months ago. I was called 3 times by customer care to get the facts of the story.<br> The gentleman that assisted me over the phone was polite, helpful and efficient. he later called back to say that the matter would be resolved soonest and the either the manager or a representative from Vodacom The Grove shop would give me a call later that day or the following day to give me feedback on what was happening. He told me that he has been speaking to Phillip (the manager) at the shop and they would speed up the process and give me a call. <br> That was last week Tuesday 22 September. To date I have not received any call from Vodacom The Grove and I am still without a phone and still without any feedback.<br> What exactly do I need to do for Vodacom to take me seriously.<br> Perhaps consumer council should be my next stop!! I'm tired of being treated this way !!!