Useless management vodacom brits mall

<p> i have upgraded on the 20/04/2016 my vodacom package to a samsung s7 edge with gear s2 classic watch i recieved the phone but when i asked about the gear s2 there was said to me that they dont know..how can you let a customer upgrade and not give the products for the upgrade till date i got no anwser on when i will recieve my gear s2 not even management could tell me i'm not happy with this service and i want a feedback as soon as possible!</p>