****** useless lying Vodacom

<p>In April 2016 I called to port my number as I wanted to move to another service provider. Was transferred to cancellations. Spoke to Sanele Lafta. He promised that if I stayed with Vodacom he would give me a Smart S package and would offer me an additional 2GB data for 24 months as well as 100 Vodacom to Vodacom minutes (these were in addition to the 200MB monthly data and 75 Vodacom to any network minutes). He forwarded me an e-mail and did not specify that the 2GB was for 24 months but instead only for 3 months. I inquired about this and he said it will definitely be loaded for the 21 remaining months after the 3 months has passed. During April 2016 I called Vodacom back complaining about the 100 minutes. I spoke to Kabelo (Senior solutions advisor) based at the Midrand call centre. He also confirmed that the 2GB for the 24 months would be sorted out together with the additional 100 minutes as he conducted an investigation and listened to the recording between myself and Sanele. At the end of August 2016 I received an sms stating my data bundle has come to an end. Logged a service request on the 1st September 2016 and called numerous times but without any success. I was eventually informed that the service request was finalised via sms and my query closed</p> <p> This despite the fact that my issue was not resolved. I've done a new service request, called numerous more times and to date not an ounce of assistance with my query from this *********** lot of employees at Vodacom. I'm now wanting to cancel my contract as I've had enough of vodacom's bull!!!</p> <p> </p>