PS
Paul S

1 reviews | Active since Jul 2016

28 Jul 2016, 11:51

Useless *****

<p>In February I received a call from vodacom wanting to change my account package to one where if I pay a little more I would receive R365 airtime, and 2 Gb of data. After 6 months I have NOT received data from them. Not even once.</p> <p> </p> <p>I have tried calling their centre for a month now to sort this out but after today they have really upset me.</p> <p>I have been on the phone for an hour and a half and been transferred to 6 different departments, all of whom tell me its not their problem.</p> <p> </p> <p>But what really takes the cake is when I ask to speak to a manager and the manager, Cedric Manala blatantly refuses to take my call and tells the agent simply "No, I don't want to deal with it"</p> <p> </p> <p>NOW I'm ****ed off.</p> <p> </p> <p>I want to know why I was **** to.</p> <p>I want to know why I'm now paying more for less.</p> <p>I want to know why nobody at Vodacom seems to actually do their job.</p> <p> </p> <p>This is quite frankly a breach of contract now and if it doesn't get sorted out today, I will be suing.</p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply28 Jul 2016, 12:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

PS
Paul S's update02 Aug 2016, 11:41
Reviewer Update

I wait with bated breath but as usual nobody from Vodacom has actually done anything or even tried to contact me....