Useless. Just Useless.

<p>I have recently tried cancelling my contact as it expired and i was put automatically onto a month to month. When i asked to cancel, Vodacom asked me if did not want a better offer at a cheaper price. I agreed. After receiving the Wifi device i had to call and do a SIM swap, I called on the 3rd of Feb 2017, they told me that it was complete and that the process will take 2-4 hours. Today is the 6th of Feb 2017, and according to the device i received i need to put in a PIN(the device has no keypad or any option to do this) and the SIM is still inactive. Customer service put me through to "solutions" or something and they hanged up on me. I thoight that it was a signal issue, so i called them back. I got through to the CSD and again they hanged up. I called again, now ****ed off, and asked if i can cancel this whole thing. They put me through to "sales" and they hanged up. I called again, asking to speaking a manager, they put me on hold for 15minutes and then hanged up. The little time i spoke to someone to ask how to solve the problem, i was told that they don't know. The device is branded with Vodacoms logo and yet no one knows how it works? </p> <p> </p> <p>So Vodacom, nothing has changed. This is the reason why you lost me as a 10 year customer 2 years ago as well. Vodacom thinks that because they are so "big" that they are untouchable, i know my rights. So, let us see if they bill me for a faulty device and an inactive SIM. I suggest that someone calls me soon, because i won't be charged for Vodacoms incompetence.</p>