Useless Itemized Data Billing
<p>Im not entirely sure why Vodacom bothered sending me (and charging me for) our data usage to be itemized. We wanted to see why our data was being used up so quickly and we explained this to them. All the items say is that we used 'x' amount of data per day through vodacom! What is the point? I know we use vodacom! I didnt need to see that broken down! It only took 2 months and 4 phonecall to Vodacom to recieve this useless document! Useless!!!</p>
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Vodacom's replyOfficial
15 Mar 2017, 09:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Mar 2017, 09:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
13 Jun 2017, 10:35What *******! A business that replies???? Not true. An automated response promising a call to remedy the problem and then never making the call is not an adequite reply!!!!
's update13 Jun 2017, 10:35
Reviewer Update
What *******! A business that replies???? Not true. An automated response promising a call to remedy the problem and then never making the call is not an adequite reply!!!!