Useless ISP!!

I am STILL waiting for connectivity from Vodacom, I have had the fibre line installed for years and merely wanted a change in ISP but Vodacom cannot get this right!! Your service is downright disgusting!! I keep getting told it has been escalated. It was indicated that once I have the router it would take 24 hours to activate the router. THE FIBRE LINE though Vumatel IS already ACTIVE!!!! if you cannot get your act together today, come fetch your router and I will go through a different ISP.