RW
Rob W
1 reviews | Active since Jan 2019
23 Jul 2020, 15:00
Useless is too kind!
I have been trying to relocate my Fiber Account since 25th June and despite having sent numerous emails, having called the call center 7-8 times I still have no idea when or if this will ever be actioned?!
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
23 Jul 2020, 16:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Jul 2020, 16:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
RW
Rob W's updateReviewer Update
23 Jul 2020, 18:07Yes that’s what I’ve been told for the past week??
RW
Rob W's update23 Jul 2020, 18:07
Reviewer Update
Yes that’s what I’ve been told for the past week??
RW
Rob W's updateReviewer Update
27 Jul 2020, 13:23So finally I get a response from Nkosana Msibi. A new sales order was actioned SO*** (3rd one since I initiated the relocation in June). I get asked to confirm the relocation which I have done only to be advised this will be installed on 1 September. Nokasana never responds to my emails or enquiries so I have to call the call center again to escalate the installation to be done on 1 August. Vodacom get your act together for Goodness sake??!!
RW
Rob W's update27 Jul 2020, 13:23
Reviewer Update
So finally I get a response from Nkosana Msibi. A new sales order was actioned SO*** (3rd one since I initiated the relocation in June). I get asked to confirm the relocation which I have done only to be advised this will be installed on 1 September. Nokasana never responds to my emails or enquiries so I have to call the call center again to escalate the installation to be done on 1 August. Vodacom get your act together for Goodness sake??!!
RW
Rob W's updateReviewer Update
28 Jul 2020, 10:48Update.. Yesterday 26th July I get an update from Dean (Customer Relations) to ask what is the problem? Well hello?? Anyway I was advised that the problem would be resolved and the installation would be done by 1st August not 1 September as erroneously recorded. He also assured me that I would get another call yesterday to confirm installation from the technical support team. Well needless to say I have received no call and the status on the order still says 1 September with no priority set to treat as urgent?? Oh and last but not least I still have had absolutely no response from Nkosana Msibi who it appears couldn’t care less
RW
Rob W's update28 Jul 2020, 10:48
Reviewer Update
Update.. Yesterday 26th July I get an update from Dean (Customer Relations) to ask what is the problem? Well hello?? Anyway I was advised that the problem would be resolved and the installation would be done by 1st August not 1 September as erroneously recorded. He also assured me that I would get another call yesterday to confirm installation from the technical support team. Well needless to say I have received no call and the status on the order still says 1 September with no priority set to treat as urgent?? Oh and last but not least I still have had absolutely no response from Nkosana Msibi who it appears couldn’t care less
Vodacom's replyOfficial
11 Aug 2020, 12:13Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that the installation date has been set. Regards Consumer Website Team
Best regards,
Vodacom's reply11 Aug 2020, 12:13
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that the installation date has been set. Regards Consumer Website Team
Best regards,
RW
Rob W's updateReviewer Update
11 Aug 2020, 14:42Unfortunately your records are incorrect. The SADV installation team came this morning and informed me that they would have to send another team to pull the fiber from outside into the house. I was told they would call before 10am today 11 August. Needless to say I haven’t heard from them again
RW
Rob W's update11 Aug 2020, 14:42
Reviewer Update
Unfortunately your records are incorrect. The SADV installation team came this morning and informed me that they would have to send another team to pull the fiber from outside into the house. I was told they would call before 10am today 11 August. Needless to say I haven’t heard from them again
RW
Rob W's updateReviewer Update
25 Aug 2020, 13:10I’m still waiting for my installation???
RW
Rob W's update25 Aug 2020, 13:10
Reviewer Update
I’m still waiting for my installation???