USELESS is an UNDERSTATEMENT for the Vodacom call centre

If there was ever an *********** and PAINFUL service provider award, Vodacom would take the 1st prize for it. I called approx 2 months back to downgrade my contract which I was told was done and will be in effect in March. To my dismay, I realised that they had put me on a Top Up Package instead of leaving me on my open contract which I always had. Nowhere in my conversation did I ever ask for this. Nevertheless, I call back around the 2nd last week of March and they say they will correct this and migrate to an open contract and they will call me to confirm. No surprise I did not receive any update. Called back then they say it will be 1 April in effect. NOW come April, I have just realised that they reversed me all the way back to my initial contract which I had called to downgrade. I called them today, a guy by the name of Joseph who says he cant help me, and will be transferring me and then cut the call. WHAT AN INCOMPETENCE bunch of people. I am now on the phone with a lady by the name of Zanele who says they will have to move me to my initial contract in order to migrate me to the package THAT THEY MESSED UP ON where they put me on a TOP UP instead of an open line. I WILL NOT BE PAYING THE PRICE FOR THEIR MISTAKE AND I ASK THAT THEY GO AND PULL THE RECORDINGS AND LISTEN TO THEIR PEOPLE MESS UPS! I DID NOT ASK FOR A TOP UP, THEN I DID NOT ASK TO BE REVERSED TO MY INITIAL CONTRACT AND IF THEIR SYSTEMS DONT ACCOMODATE THEIR FLOPS, I WILL NOT PAY FOR IT. I WOULD RATHER CANCEL AND PORT MY NUMBER ELSEWHERE