USELESS IS AN UNDERSTATEMENT

I paid my bill via EFT on 29 August 2022. The payment was not allocated as I made a mistake and used the incorrect account number. After calling the collections department probably over 30 times as most of the time the line cuts. The line would even cut when they call me and guess what, they do not even bother to call you back. I have been requested to send the pop of the eft made. I sent it to customer care ***, who has confirmed the receipt of the pop. I then finally spoke to a consultant who requested that I send the POP to he's supervisor Thabiso Khumalo, to this day, nothing has been resolved and my services has been blocked. What a useless *********** service provider. You make me want to jump out of my building but the only problem is that it is not high enough.