Useless is an understatement

Seeing as Vodacom is IGNORING ME on their social media platform (what else is new they cannot even deliver basic services, how can you expect ACTUAL customer service, I need to AGAIN vent on HP regarding the following: Still waiting for Vodacom to advise if account I*** is now closed and I am no longer a customer, due to your COMPLETE LACK OF SERVICE. The useless router and ****le have been returned to you and you confirmed this. My deal is cancelled, yet NO ONE can tell me that I am officially done with you and wont receive a statement again, seeing as I had your junk for a less than a week and it did not work..... And dont just give one of your sh*t copy and paste answers, MAYBE get some form of manager involved? Then I can go on with my life knowing this parasite called Vodacom is gone? How difficult can it be to just say Yes sir your account is closed, you are no longer a client of ours and we will no longer harass you with statements and invoices, seeing as we were UNABLE AND UNWILLING to assist you when you were still interested in our sh*tty non existent service..