BC
Bright C

1 reviews | Active since Sept 2012

12 Dec 2022, 19:46

Useless Internet Support From Vodacom

Worse service provider had to deal with:( SR:*** was logged on the 3rd of this month, No feedback regarding this issue and called them at least twice a day to follow on this issue and no positive feedback at all on. On Friday the 9th December and logged complain with their complaints Department and no feed back or even a call to understand my problem, Issue has been escalated by their call Centers but according to them no response from their service provider Nokia. After a 3rd phone call to them on Friday I was told Technician is booked to on site on the 10th Dec Saturday and I waited at home the rest of the day no Technician and then followed up with 3 calls again and I was told same thing issue has been escalated with Nokia no respond as well. Like nobody can speak to Nokia direct from Vodacom they can only escalate which they have been doing for the last 9 days without internet. I am now on the 10 Day without internet or feedback yesterday I made 2 calls to Vodacom and today I made 3 calls again and again no feedback and no Technician.10 Days later and I work from home and I did state that as well. Worse Company and worse Service I have seen in my entire life, IF anyone want an internet don't try Vodacom unless you want to have stress and downtime for 10 days without direction.

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Replies (4)
Vodacom
Vodacom's reply13 Dec 2022, 08:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply13 Dec 2022, 16:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
The Fibre Team have advised your connection has been restored. Regards Consumer Website Team

Best regards,

BC
Bright C's update13 Dec 2022, 18:45
Reviewer Update
Hi Vodacom
Nobody has came on site to resolve this broken Fibre cable.
As explained to the Tickets logged SR:**************43 and SR:**********42 the was spliced more than 2 meters in side my yard and which always break on same termination.This was after your Technician came in February and claimed he didn't bring cable to rerun that Fibre.Please rerun that cable afresh otherwise I will cancel this useless service without any notice.
BC
Bright C's update13 Dec 2022, 18:48
Reviewer Update
Why does it takes Hellopeter for Vodacom to respond to my query after 10 Days of no internet and Daily Phone calls and this is really terrible service.