SP
Sandra P
1 reviews | Active since Jan 2017
04 Jan 2023, 17:07
Useless Insurance Division
I was sent forms on the 30th of December, 2022. I completed, scanned, and emailed them back to the consultant that sent them to me as I didn't notice the correct email to send it to that was in her email with the forms for me to complete.
I sent her a few emails after that and I got no response till this day when I noticed the correct email that I was supposed to send the forms to and then forwarded it to that email address. That was this morning and I am waiting for a response.
For two days now I have been trying to get a hold of this consultant, Tiffany Hampton via the call center but no one is taking my call.
I just called 082 135 and asked them to get me through to someone at their insurance division and actually got through to someone, finally!
I asked the man to please put me through to the consultant, Tiffany Hampton as she was the one who initiated the process for my policy. He said he would and put me on hold.
I was just on hold for over 25 minutes before being returned to the main menu!
Before that, my call would get answered but there would be complete silence - this happened 9 times over the past two days.
Thing is, she must have received the forms that I completed, scanned, and emailed back and she didn't have the decency to tell me that I must actually send them to the email address that I had missed in her first email with the blank forms and she has not rep**** to any of my emails.
All I am trying to do is get my son's new phone insured yet it seems that their consultant nor the insurance division of Vodacom wants my money let alone care enough about doing their jobs!
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
05 Jan 2023, 07:50Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jan 2023, 07:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SP
Sandra P's updateReviewer Update
05 Jan 2023, 12:02EARLIER: Now the automated system for 082 135 says that my number has been BLOCKED due to the unusual amount of calls I have made when I AM TRYING TO GET ASSISTANCE and nothing else!
Your insurance contact center is not working and now I am blocked from Vodacom customer care.
This is beyond ridiculous!
Your insurance contact center is not working and now I am blocked from Vodacom customer care.
This is beyond ridiculous!
SP
Sandra P's update05 Jan 2023, 12:02
Reviewer Update
EARLIER: Now the automated system for 082 135 says that my number has been BLOCKED due to the unusual amount of calls I have made when I AM TRYING TO GET ASSISTANCE and nothing else!
Your insurance contact center is not working and now I am blocked from Vodacom customer care.
This is beyond ridiculous!
Your insurance contact center is not working and now I am blocked from Vodacom customer care.
This is beyond ridiculous!
SP
Sandra P's updateReviewer Update
05 Jan 2023, 12:20NOW: I had to call Customer Care using my son's phone to actually get through to someone seeing that now my number is blocked!
I made it through to Ashley Strydom from Vodacom Customer Care who was GREAT. She listened to me and actually helped me get through to Vodacom Insurance to no other than Tiffany Hampton herself.
I told Tiffany that I have emailed her numerous times and had not received a response from her for days.
She said she called me yesterday with regard to my application being submitted but I was not reachable.
My phone was with me all day long. I did not receive any missed calls nor did I have any missed calls on my blocked/spam section of TrueCaller and I told her that I didn't think she actually called and we moved on.
She said that she did send my application to the activation department so it is with them at the moment waiting for activation.
I had her confirm with me that:
- She received my completed and scanned application and forwarded it to the activation department on the same day that she sent me the blank form (December 30th, 2022)
- That I submitted the forms within the 7-day window that Vodacom says you have to insure a new device. She told me this 7-day window is more for them (the consultants of Vodacom Insurance) to submit the applications to the activation department.
- That it is now with the activation department waiting to be activated.
She told me that their call center is very busy and they are prioritizing calls and that may be why I could not get through.
I told her that I was getting through but everytime, the line was silent.
I told her that I had seen online that someone else has complained about her not doing her job and that I just needed to get through to have some confirmation and clarification with regards to my application as I had not received any and now that I have that, she must have a good day further.
I am still blocked on Vodacom's Customer Care - so I don't know when that will be resolved as I cannot speak to anyone about it!
I made it through to Ashley Strydom from Vodacom Customer Care who was GREAT. She listened to me and actually helped me get through to Vodacom Insurance to no other than Tiffany Hampton herself.
I told Tiffany that I have emailed her numerous times and had not received a response from her for days.
She said she called me yesterday with regard to my application being submitted but I was not reachable.
My phone was with me all day long. I did not receive any missed calls nor did I have any missed calls on my blocked/spam section of TrueCaller and I told her that I didn't think she actually called and we moved on.
She said that she did send my application to the activation department so it is with them at the moment waiting for activation.
I had her confirm with me that:
- She received my completed and scanned application and forwarded it to the activation department on the same day that she sent me the blank form (December 30th, 2022)
- That I submitted the forms within the 7-day window that Vodacom says you have to insure a new device. She told me this 7-day window is more for them (the consultants of Vodacom Insurance) to submit the applications to the activation department.
- That it is now with the activation department waiting to be activated.
She told me that their call center is very busy and they are prioritizing calls and that may be why I could not get through.
I told her that I was getting through but everytime, the line was silent.
I told her that I had seen online that someone else has complained about her not doing her job and that I just needed to get through to have some confirmation and clarification with regards to my application as I had not received any and now that I have that, she must have a good day further.
I am still blocked on Vodacom's Customer Care - so I don't know when that will be resolved as I cannot speak to anyone about it!
SP
Sandra P's update05 Jan 2023, 12:20
Reviewer Update
NOW: I had to call Customer Care using my son's phone to actually get through to someone seeing that now my number is blocked!
I made it through to Ashley Strydom from Vodacom Customer Care who was GREAT. She listened to me and actually helped me get through to Vodacom Insurance to no other than Tiffany Hampton herself.
I told Tiffany that I have emailed her numerous times and had not received a response from her for days.
She said she called me yesterday with regard to my application being submitted but I was not reachable.
My phone was with me all day long. I did not receive any missed calls nor did I have any missed calls on my blocked/spam section of TrueCaller and I told her that I didn't think she actually called and we moved on.
She said that she did send my application to the activation department so it is with them at the moment waiting for activation.
I had her confirm with me that:
- She received my completed and scanned application and forwarded it to the activation department on the same day that she sent me the blank form (December 30th, 2022)
- That I submitted the forms within the 7-day window that Vodacom says you have to insure a new device. She told me this 7-day window is more for them (the consultants of Vodacom Insurance) to submit the applications to the activation department.
- That it is now with the activation department waiting to be activated.
She told me that their call center is very busy and they are prioritizing calls and that may be why I could not get through.
I told her that I was getting through but everytime, the line was silent.
I told her that I had seen online that someone else has complained about her not doing her job and that I just needed to get through to have some confirmation and clarification with regards to my application as I had not received any and now that I have that, she must have a good day further.
I am still blocked on Vodacom's Customer Care - so I don't know when that will be resolved as I cannot speak to anyone about it!
I made it through to Ashley Strydom from Vodacom Customer Care who was GREAT. She listened to me and actually helped me get through to Vodacom Insurance to no other than Tiffany Hampton herself.
I told Tiffany that I have emailed her numerous times and had not received a response from her for days.
She said she called me yesterday with regard to my application being submitted but I was not reachable.
My phone was with me all day long. I did not receive any missed calls nor did I have any missed calls on my blocked/spam section of TrueCaller and I told her that I didn't think she actually called and we moved on.
She said that she did send my application to the activation department so it is with them at the moment waiting for activation.
I had her confirm with me that:
- She received my completed and scanned application and forwarded it to the activation department on the same day that she sent me the blank form (December 30th, 2022)
- That I submitted the forms within the 7-day window that Vodacom says you have to insure a new device. She told me this 7-day window is more for them (the consultants of Vodacom Insurance) to submit the applications to the activation department.
- That it is now with the activation department waiting to be activated.
She told me that their call center is very busy and they are prioritizing calls and that may be why I could not get through.
I told her that I was getting through but everytime, the line was silent.
I told her that I had seen online that someone else has complained about her not doing her job and that I just needed to get through to have some confirmation and clarification with regards to my application as I had not received any and now that I have that, she must have a good day further.
I am still blocked on Vodacom's Customer Care - so I don't know when that will be resolved as I cannot speak to anyone about it!
SP
Sandra P's updateReviewer Update
07 Jan 2023, 09:08Over 48 hours since Vodacom rep**** to my complaint saying that a consultant will be in contact with me and I have yet to hear from anyone from Vodacom...
SP
Sandra P's update07 Jan 2023, 09:08
Reviewer Update
Over 48 hours since Vodacom rep**** to my complaint saying that a consultant will be in contact with me and I have yet to hear from anyone from Vodacom...
SP
Sandra P's updateReviewer Update
09 Jan 2023, 08:56Received an SMS last night confirming that the insurance for my son's new phone has been activated.
I am STILL blocked from the Customer Care line and the Sales and Upgrades line. I am trying to set up a new contract but can't get through because of this!
I am STILL blocked from the Customer Care line and the Sales and Upgrades line. I am trying to set up a new contract but can't get through because of this!
SP
Sandra P's update09 Jan 2023, 08:56
Reviewer Update
Received an SMS last night confirming that the insurance for my son's new phone has been activated.
I am STILL blocked from the Customer Care line and the Sales and Upgrades line. I am trying to set up a new contract but can't get through because of this!
I am STILL blocked from the Customer Care line and the Sales and Upgrades line. I am trying to set up a new contract but can't get through because of this!