SB
Sybrand B

1 reviews | Active since Jan 2010

18 May 2018, 08:02

Useless *********** Service from Vodacom

This is too much Vodacom is *********** . I have been with vodacom since 2003. Last year it happened this year it happens every month. I can't get an original invoice from them on mail. They expect to be paid but it is starting to cost me money on phone calls mails to try to get an original invoice, not a COPY INVOICE . The beginning of the year I tried every month, from one operator to floor manager useless. then I received one this month again. And if you ask for management you only get to floor manager with no help. Are they so big making such a lot of money they do not care about their clients they just want more...and more... I will start putting all my Evert to social media to warn people about bad service....BAD SERVICE!!!!!! This whole year no mail for my original invoices "we will help then I get copy of tax invoice I wonder if SARS knows about this???

0
Replies (2)
Vodacom
Vodacom's reply18 May 2018, 10:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

SB
Sybrand B's update14 Sept 2018, 11:03
Reviewer Update
And there we go again it is the 14th Sept 2018 no invoice sent. 3 months went well after a nightmare with 6 months . And again if the debit order do not go off or there not money for the debit order to go off you will get a quick response . I need my original invoice mail to me ( PLEASE READ CAREFULLY ORIGINAL INVOICE NOT COPY OF TAX INVOICE...... I knew it was to good to last last time like the operator claimed there was a fault on my side with my computer all of a sudden my invoices was mailed to me like normal well nothing changed on my computer system so it is YOUR MISTAKE ON VODACOM SIDE not mine - someone not doing their job or what ever... BAD SERVICE BAD SERVICE BAD SERVICE BAD SERVICE BAD SERVICE