Useless & Incompetend Vodacom

<p>Ive been struggeling with Vodacom since October/November 2016.</p> <p> </p> <p>It started when I enquired about a Benjamin Krog's account that was billed under my name. Vodacom only told me sorry and that they will stop the contract, never received any feedback on why his account was billed under my name. Then in Novemeber my debit order went down 3 times with the amount of R774, THIS WAS UNACCEPTABLE. Again Vodacom could not give me a reason for this. I've reversed the payment and was told to only pay an amount of R 715 as this was my bill for November. I made a cash payment. I phone customer care to rereset my debit order date and even received a notification sms to confirm. Desecember my debit order did not go of again, I went into Vodacom Middelburg Mall to make a payment as they are very quick to block your line. I was told by the consultant its because the first is on a public holiday. I then paid an amount of R620 again. the same happened January again. Vodacome then locked my line on the 4 February 2017</p> <p> </p> <p>I went to Vodacom Middelburg mall again and questioned this, for the first time I was told there is an outstanding payment of R1200 but they could not tell me for when this payment was. Ive made the payment for January of R615, I was told to wait until the 14 February to see if the payment is still outstanding. Again they could not give me any statement of my account because they are busy to change their system.</p> <p>On Sunday the 5 February Vodacom BLOCKED MY DEVICE. I've spend 2 hours at Vodacom Middelburg Mall to unlock my device, I was told its because I removed my simcard, but this was not the case. after 2 hours I was told to phone customer care because they are offline. I phone customer care and again after 2 hours my devices was still locked beacause they dont know the pin, and therefore gave me the wrong pin after several attempts.</p> <p>I was then instructed to go to the store again on Monday the 6 February and make the outstanding payment they can't give me an answer for. The outstanding payment was made on the 6 January and was told to wait 24 hours then my device will be able to unblock by Witbank Vodacom at Highveld mall</p> <p>The soft lock was removed from my number and I was able receive calls only, as my device was still locked.</p> <p>I've phone customer care again and still they could not figure out my Vodaphone Protect pin. after several hours I was told they need to investigate as my pin HAS BEEN RESET FOR 10 TIMES ALREADY and that it would take 24-48 hours to investigate.</p> <p>On the 10 February I received and sms stateting my new pin and that the problem has been resolved and closed. </p> <p>NEEDLESS TO SAY MY PIN STILL DOESN'T WOR****!!!!!!!!!</p> <p>Its now been 6 days that I cant do anything with my phone, I can't even switch it off or on, and this resolving in my battery to be swollen and now needs to be replace.</p> <p> </p> <p>Feeling really frustrated with Vodacom's Incompetend staff and customer care services.</p> <p>Tanya</p> <p> </p>