AV
Anna V

1 reviews | Active since Jun 2017

23 Jun 2017, 10:04

Useless Incompetant Accounting

<p>The refund received from Vodacom was paid in a wrong account and after 2 months suddenly have a new account opened by a gost. Still no refund received in the correct banking account. Nor the costumer service or legal department can assist in resolving this matter. </p> <p>This case is going for 14 months and still no one of vodacom can assist to close this account.</p>

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Replies (1)
Vodacom
Vodacom's reply23 Jun 2017, 11:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team