Useless incapable staff still unresolved issues

Dear management,<br> <br> I have queried a number that I owned, due to me wishing to cancel this contract/s.<br> 1 of the 4 numbers im querying is allocated to a Andries, Secondly my details cannot be found on your system, therefore no body was able to help me. Its kind of funny that on the 18th June you sent me a bill from attorneys that I had to pay +- R5000 which has been paid in full. <br> While on the phone call I received 3 sms's stating that my contract has been extended, another stating my contract upgrade has been processed and thirdly that I have requested a sim swop!!!<br> This is totally unacceptable as I don't want any of that done in fact the contracts are all to be cancelled.<br> I expect someone with a senior status to contact regarding this matter so that it can be resolved so that I am not being transferred to 5 different departments. I keep being told to that I need to speak to the legal team but when calling the *** which your call centre gave me I need a code to enter the department and when you cannot enter it then it ends the call. This is highly poor service when this is suppose to be a world class company.