Useless in cancellation of deceased fathers cell

After starting the process of cancelling my deceased father's cell phone contract I was bounced around between departments with each department passing the ball on who is responsible for dealing with this. <br> I eventually spoke to someone who said I must email in some documents to an email address. <br> <br> After not hearing from anyone for more than a week I started calling, again receiving the same treatment as before. Eventually I found out that the email address was for the \wrong department"and resent everything again.<br> <br> Again after not hearing from anyone for more than a week I started calling"