Useless IMEI Voucher process

Did my upgrade via Vodacom Online... what a mess. Did my upgrade and received the confirmation of the upgrade but after a few days of not receiving any more info I thought let me call and query only to find that it had not been auctioned and they only did it then with me on the phone. The phone delivery was not a quick as they normally are but still in a acceptable time but as for the Online Voucher I was suppose to get that a total pain. I enter the IMEI code like they say you must and I just get the message it is not registered and I see I'm not the only one with this problem when I search on here. I've tried calling and just get pushed from Voadcom Online to Vodacom Customer Care back to Online back to CC and nobody knows a thing. Finally get told to email *** only to get a reply saying the email box is not longer used and now email the same stupid email address. Tried logging a query via the "if you have a problem" link but nobody replies from there. Can somebody from Vodacom please sort this out.