Useless idiots

I wish I could give you a zero rating

I've been a customer of Vodacom for almost 18 years. I've had many contracts with them.

Last year December 3 of those contracts were up for cancelation, and I proceeded to cancel leaving the one on a month to month contract.

In June of this year Vodacom made some changes on their data contracts which changed the number to a data only and we were unable to buy daily mins as per normal.

I visited Mall of the South store were I was made to call the cancelations department to find more about the number and what has been. I was advised that the number was moved to a contract in December and this was done without my consent. First problem, I requested that a call be logged for an investigation, a call was logged and no reference was given, this was the 2nd or 3r week of June.

2 weeks later I called to follow up on the call, I was advised that no call was logged and new was logged. Also no reference number could be provided. 1 week later I called to follow up on the second call that was logged, and again nothing was done. A new call was logged no reference number. 2 or 3 days past by and I called again and spoke to a gentleman who advised that no calls have been logged, he proceeded to assist me in getting a call logged for investigation. This was to listen to the recordings to see if I agreed to the contract. Ref number: *** Freedom I called after 3 days, Freedom advised that the back office team is still investigating. I called again after few days, I was advised that the contract was canceled. Mind you my number was blocked because of the number of times I called in. I am seen as a *****sters.

Finally something was done.

The in September I received my statement saying that the number in question had 2 airtime advances and 400+ would be taken from my account. That number only has a 200 airtime advance limit.

I again called in and logged a call. The back office team said they can't refund the amount back.

Dear Vodacom Customer. A service ticket with reference number *** has been logged to a support team for investigation. Thank you Vodacom.

I spoke to Maria she was going to check with her manager, and will see what they can do. They called me and refer me to the cancelation department, the best part I can't be helped because the number is no longer on contract.

Wow a bunch of fools

Now today I review my credit score, and have loss points because of a late payment, wow but you debited my account on the 25th of September for 1000 plus.

Vodacom I officially hate you people, you keep de*****ing your customers, and you ruined my good credit history. You are disgusting in your behavior. I will be canceling all my products with you.