Useless, hopeless service at Vodacom

I am utterly and completely appalled by the service received by the Vodacom call center agents. I had to come to Hellopeter because there is supposed to be an opportunity to rate the customer experience at the end of the call but for some reason, the call always cuts (shocking). If I could give negative stars I would. In particular, Amelia and Luyanda are just hopeless call center agents- what a terrible customer experience. I placed an order for a white iPhone 11. A process in itself as my contract/number is registered under my mother. The phone was eventually delivered, alas, in black. I absolutely do not want a black phone and if I am to pay for this can I at least get the order that I have placed. Your first call center agent (unfortunately did not get the name but presumably black male @ approx 09h05 on 27 Jan 2020) told me there is no more stock of this phone and there is no point in trying to exchange the order. Really Vodacom? I refuse to believe you have no white phones, especially if the option on your website is there. This agent gave me a number to call and the number (***) was engaged. Useless. I called again and was helped by Amelia. Again, a less than memorable exchange wherein she told me the recordings were going to be solicited to see that I in fact did indeed place an order for the correct phone. The third time I called I was helped by Luyanda. Extremely lackluster woman who should not be in client services. She took issue with the fact that I asked her to be specific when asking for "the number". She required my cell number, my mother's cell number and my mother's ID number all in one call but would just ask for"the number". Vodacom do your people get any sort of training? Because this cant be it. The only useful information Luyanda was able to furnish me with was that the person who placed my initial order for the white phone was Amelia herself (lady from the second call) so I hope Amelia does indeed listen to the call recordings where I confirm that I placed an order for a white phone and I hope to get an email and apology regarding her mistake because why on earth was a black phone delivered to me? Your people don't even try and provide solutions Vodcaom. I was told I had to cancel and place a new order and the process would take 14 working days. I take issue with you placing the onus on me to place another order Vodcaom when I in fact already placed an order but was given the wrong thing. Also 14 days? Really? I can only give honorable mention to a gentleman named Sifiso Tema who managed to escalate this issue for me. Otherwise, your call center agents, all useless and need training.