SK
Stefanie K

1 reviews | Active since Jul 2011

08 Oct 2016, 11:39

Useless, helpless and pathetic

<p>You people made a ***** up with my account, and now nobody is willing to work with me to get it sorted. Your call center agents are helpless, clueless, and unwilling. Your accounts department are even worse: nobody can give me a straight answer on what happened, much less try to help find a solution to this problem. You don't know the meaning of customer service. You have gone from bad to worse. I cant believe you are rated "the best" in south africa. You shouldnt even be rated as useless. You should be rated as non existant. </p>

0
Replies (1)
Vodacom
Vodacom's reply09 Oct 2016, 08:35
Official

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites