Useless, good-for-nothing, worst company in SA!

I am very upset, disappointed & frustrated with Vodacom. I am at wits end & the only thing to do is jump ship & join another service provider. 1. My wife bought a new phone on contract & although the website states FREE SIM & CONNECTION, she did not receive a SIM card (which we had to purchase of R60) & she was charged the connection fee of R85. This is clearly a misrepresentation. 2. I have done an upgrade on my existing contract & after waiting just short of 3 weeks for the phone I wanted (due to no stock or every other phone I wanted had a different price on the website compared to what the call centre agents advised), I also did not get a SIM card & I received the incorrect phone cover. I mean who packages a phone & a completely different phone cover, couldn't the person read & see there was a problem??? Now I cannot get the cover I wanted from Vodacom 4U Fourways Mall or Clearwater Mall as either there isn't any stock or the store does not agree with the call centre in that I can make an exchange & I have to return the phone together with the cover for a change in cover, if they even have it which means I'll be waiting for weeks just to get a new cover & not have a phone!!! This is just useless from a company that calls themselves the best in SA... The best at B.S. if you ask me!!!