USELESS ***** LIES ..... BLAMES THE CLIENT FOR CONSULTANT ERROR!!!! - 2nd post

2nd POST I’ve decided I will post here every day until my issue is sorted, I refuse to call your call centre as your agents are Rude and are not sure how to do their jobs.

I went into Cresta Vodacom to upgrade my *** number and the consultant upgraded the wrong number, A number which I had received 2 years ago when I upgraded in 2017, however I got told YOU GET A FREE PHONE NOT OH YOU GET ANOTHER CONTRACT ON YOUR NAME, This sim was never opened or activated, So on the 1st of October when I went to do a Sim upgrade, I gave the consultant LEE LINE my number about 5 times, my 082 number, and he assured me everything will go well and we will upgrade from the 1st of November, I have the receipt with the 082 number showing, as well as a Sim card he gave me, which I questioned, as I only wanted to upgrade the 082 number, not a new SIM? To which he then wrote the *** number there on the sim, to confirm that this was the number we were upgrading. Well you can imagine my shock when the 1st of Nov came around, 20gigs of data, minutes and SMS are on a number that I have never seen or heard of, When I went to the Cresta Shop, I was very Irrate considering this mess up, The Manager there MICA then tried to assist me and said don’t worry in 48 hours it will be reversed and you will then need to call Vodacom and cancel, to which I said have you ever called your Vodacom lines? To which she responded yes they are a disaster and we will call on your behalf to cancel… 8 days go by, she then calls me on Friday with no solution and says ITS MY FAULT that he upgraded the wrong number, and that I AM NOW LIABLE FOR A 24 MONTH CONTRACT I NEVER AGREED UPON… so now I’m paying for 2 contracts (well done for robbing your client) Then I get upset and start swearing because I have been fighting with you since April about this contract that LANCE bless his soul fixed, and now that you have messed up… TO which she then responded I can’t handle your swearing you are on your own and then puts the phone down in my ear, Rather rude considering she is the manager and that she had a full 8 days to come back with a solution I am not happy with. I have received the documentation I signed in store, and I DO WANT THE CONTRACT I SIGNED FOR ON MY 082 NUMBER , However if your consultant did his job properly he would of made me sign next to the number, where there is no signature… As per the Consumer Protection Act I am well in my right to fight this!! I complained on Friday and DEAN from Hello Peter called me, and again could not find my info and then said he would call me back which he didn’t.

PLEASE READ MY COMPLAINT BEFORE YOU CALL ME, IM TIRED OF EXPLAINING YOUR BAD SERVICE BACK TO YOU