HM
Hlolohetswe M

1 reviews | Active since Oct 2017

20 Mar 2018, 07:15

Useless ***** department

So Vodacom gave out a ********** contract in my name. Demand that I send documents to try and prove that i didn’t take the contract. They than send me an email with a ref number and I never hear from them again. I’ve sent serval emails asking for feedback on what is being done. All my emails have gone unanswered

0
Replies (2)
Vodacom
Vodacom's reply20 Mar 2018, 07:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Apr 2018, 11:08
Official

Dear H Mtshali

As discussed, we can confirm that this matter was resolved.

Kind regards

Rashieda

Vodacom Consumer Website Team