JM
Joanita M
1 reviews | Active since Mar 2016
07 Nov 2020, 17:41
Useless for fibre!!!!
Never ever take fibre wifi with vodacom! We moved about 3 months ago and asked for our wifi to be moved. Still waiting. They take the debit and we still have no fibre. So useless
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 Nov 2020, 11:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Nov 2020, 11:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Nov 2020, 07:39Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, your relocation request was completed. Should you require further assistance, kindly contact our fibre support team on ***(free call from Vodacom sim) or email ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, your relocation request was completed. Should you require further assistance, kindly contact our fibre support team on ***(free call from Vodacom sim) or email ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Nov 2020, 07:39
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, your relocation request was completed. Should you require further assistance, kindly contact our fibre support team on ***(free call from Vodacom sim) or email ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, your relocation request was completed. Should you require further assistance, kindly contact our fibre support team on ***(free call from Vodacom sim) or email ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
JM
Joanita M's updateReviewer Update
01 Dec 2020, 14:25Still no wifi!! This is really useless. Why is the customer service so horrible???
JM
Joanita M's update01 Dec 2020, 14:25
Reviewer Update
Still no wifi!! This is really useless. Why is the customer service so horrible???