Useless finance department

<p>I had a query with Vodacom about an overcharged account. They rectified it only a month later, but the original overcharged amount is still outstanding. They are getting worse with their service every day. My original complaint was logged on 14 June. Ref 1 - ********** 0395. I received a sms that my query was closed on the 17th without any feedback. I contacted them again to find out where my money is. I only recieved a new ref 1 - ********** 2196 on the 8th of July. Still not answer or anything. IMAGINE IF THEY CANNOT RESOLVE A QUERY IN A MONTH, HOW MUCH MISTAKES IS ON YOUR ACCOUNT!!!!!</p>