USELESS Fibre provider!!

We continue to experience severe connectivity problems and extremely slow internet speeds, often below 10 Mbps, despite being contracted for a 100 Mbps line. These issues have persisted for months despite weekly support tickets and multiple daily calls to your call centre. During my most recent call to support, I was advised by one of your agents to “move to another provider,” as there is apparently nothing more Vodacom can do. This is unacceptable, especially while we continue paying for a service that is not being delivered. I have attempted to cancel this contract for six months due to non-performance, yet I am repeatedly told that an early cancellation fee will apply. This is unreasonable given that Vodacom has failed to provide the contracted service, and the line is frequently down or performing far below the required standard.