CJ
Cwengile J

1 reviews | Active since Nov 2016

16 Apr 2024, 13:08

Useless fibre

I am sick and tired of Vodacom fibre which doesn’t work the way it’s meant to. And quite frankly I’m sick and tired of calling in at the call center for help because the problem doesn’t get fixed. The issue of my internet not working doesn’t get resolved, instead they tell me to disconnect my cables and wait for 2 minutes and connect them again.

I pay each and every month for my damn fibre but not getting my moneys worth at all. I’ve been a loyal customer for as long as I’ve known but I won’t be continuing with this network after my contract ends.

FIX YOUR FIBRE LINES!!!

0
Replies (1)
Vodacom
Vodacom's reply16 Apr 2024, 14:01
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team