LP
Lee P
1 reviews | Active since Oct 2015
03 Nov 2020, 12:50
USELESS
Good Day.
I went to Vodacom Canal Walk Mall yesterday to drop my cell phone for repair as its insurance. I asked for "spare" phone and I was turned away advised there is no " spare' phone available. Please explain how this is possible as this is a main store.
I was advised the phone would be ready by Monday 2/11/2020 however I have not received any communication from the store and I tried calling the number provided which no one answers. PLEASE TELL ME WHERE THE PHONE IS!!!!!!!!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Nov 2020, 14:22Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Nov 2020, 14:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LP
Lee P's updateReviewer Update
05 Nov 2020, 14:04WE ARE STILL WAITING !!!!!!! NO ****EN ASSISTANCE
I was advised the phone would be ready by Monday 2/11/2020 however I have not received any communication from the store and I tried calling the number provided which no one answers. PLEASE TELL ME WHERE THE PHONE IS!!!!!!!!!!!!!
I was advised the phone would be ready by Monday 2/11/2020 however I have not received any communication from the store and I tried calling the number provided which no one answers. PLEASE TELL ME WHERE THE PHONE IS!!!!!!!!!!!!!
LP
Lee P's update05 Nov 2020, 14:04
Reviewer Update
WE ARE STILL WAITING !!!!!!! NO ****EN ASSISTANCE
I was advised the phone would be ready by Monday 2/11/2020 however I have not received any communication from the store and I tried calling the number provided which no one answers. PLEASE TELL ME WHERE THE PHONE IS!!!!!!!!!!!!!
I was advised the phone would be ready by Monday 2/11/2020 however I have not received any communication from the store and I tried calling the number provided which no one answers. PLEASE TELL ME WHERE THE PHONE IS!!!!!!!!!!!!!