GG
Gerhard G
1 reviews | Active since Jun 2019
11 Jan 2021, 16:39
USELESS
Dear Vodacom
Your fibre process is absolutely useless! I ordered fibre Dec 27th. Received 2 routers not long after that - I only need 1. Phoned last week, told me everything will get activated very quick and easy. Phoned yesterday, same story. Phoned multiple times today. Some cannot find my order, other say they can find the order but cannot see activation requests. Others ask me to hold on, then ends the call. How frustrating and complicated can you make a simple process to activate fibre?!?!?! By the way. I am currently on the phone with a consultant after being transferred. Been put on hold, again. It's been 18minutes now. I already know the consultant is not returning.
Thanx for nothing.
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
12 Jan 2021, 07:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Jan 2021, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GG
Gerhard G's updateReviewer Update
12 Jan 2021, 10:31"a consultant will make contact with you"- This is a lie and you know it.
I phoned AGAIN this morning. Still nothing.
I phoned AGAIN this morning. Still nothing.
GG
Gerhard G's update12 Jan 2021, 10:31
Reviewer Update
"a consultant will make contact with you"- This is a lie and you know it.
I phoned AGAIN this morning. Still nothing.
I phoned AGAIN this morning. Still nothing.
GG
Gerhard G's updateReviewer Update
13 Jan 2021, 17:36Online again for almost 20minutes.
You have disconnected me twice today.
Still no resolution.
My first phone call to you to enquire about activation was Dec 29th... 2020
You have disconnected me twice today.
Still no resolution.
My first phone call to you to enquire about activation was Dec 29th... 2020
GG
Gerhard G's update13 Jan 2021, 17:36
Reviewer Update
Online again for almost 20minutes.
You have disconnected me twice today.
Still no resolution.
My first phone call to you to enquire about activation was Dec 29th... 2020
You have disconnected me twice today.
Still no resolution.
My first phone call to you to enquire about activation was Dec 29th... 2020
GG
Gerhard G's updateReviewer Update
15 Jan 2021, 15:24"Our records indicate that the query was resolved."
So do I have an active fibre connection then?
NO!
Had to phone 4 times today. Each consultant telling me they are submitting the required info. Every time I phone, nothing has been submitted.
So do I have an active fibre connection then?
NO!
Had to phone 4 times today. Each consultant telling me they are submitting the required info. Every time I phone, nothing has been submitted.
GG
Gerhard G's update15 Jan 2021, 15:24
Reviewer Update
"Our records indicate that the query was resolved."
So do I have an active fibre connection then?
NO!
Had to phone 4 times today. Each consultant telling me they are submitting the required info. Every time I phone, nothing has been submitted.
So do I have an active fibre connection then?
NO!
Had to phone 4 times today. Each consultant telling me they are submitting the required info. Every time I phone, nothing has been submitted.
GG
Gerhard G's updateReviewer Update
18 Jan 2021, 15:50Please correct if I am wrong in saying that in my opinion you guys are absolutely clueless.
I had to phone twice today... again. Just to hear that nothing has been done. Still.
I had to phone twice today... again. Just to hear that nothing has been done. Still.
GG
Gerhard G's update18 Jan 2021, 15:50
Reviewer Update
Please correct if I am wrong in saying that in my opinion you guys are absolutely clueless.
I had to phone twice today... again. Just to hear that nothing has been done. Still.
I had to phone twice today... again. Just to hear that nothing has been done. Still.
GG
Gerhard G's updateReviewer Update
19 Jan 2021, 13:41Thank you for NEVER activating my service.
I have therefor CANCELLED.
Since no one ever helps I will post it here.
Here's my cancellation Reference: SR***
CANCEL THIS SR AS WELL: SR***. YOU WILL NOT CONTINUE TO ACTIVATE MY SERVICE. I HAVE NEVER BEEN ACTIVATED SO YOU WILL NOT CHARGE ME A CENT.
CANCEL THIS ORDER AS WELL: SO***. YOU WILL NOT CONTINUE TO ACTIVATE MY SERVICE. I HAVE NEVER BEEN ACTIVATED SO YOU WILL NOT CHARGE ME A CENT.
I have therefor CANCELLED.
Since no one ever helps I will post it here.
Here's my cancellation Reference: SR***
CANCEL THIS SR AS WELL: SR***. YOU WILL NOT CONTINUE TO ACTIVATE MY SERVICE. I HAVE NEVER BEEN ACTIVATED SO YOU WILL NOT CHARGE ME A CENT.
CANCEL THIS ORDER AS WELL: SO***. YOU WILL NOT CONTINUE TO ACTIVATE MY SERVICE. I HAVE NEVER BEEN ACTIVATED SO YOU WILL NOT CHARGE ME A CENT.
GG
Gerhard G's update19 Jan 2021, 13:41
Reviewer Update
Thank you for NEVER activating my service.
I have therefor CANCELLED.
Since no one ever helps I will post it here.
Here's my cancellation Reference: SR***
CANCEL THIS SR AS WELL: SR***. YOU WILL NOT CONTINUE TO ACTIVATE MY SERVICE. I HAVE NEVER BEEN ACTIVATED SO YOU WILL NOT CHARGE ME A CENT.
CANCEL THIS ORDER AS WELL: SO***. YOU WILL NOT CONTINUE TO ACTIVATE MY SERVICE. I HAVE NEVER BEEN ACTIVATED SO YOU WILL NOT CHARGE ME A CENT.
I have therefor CANCELLED.
Since no one ever helps I will post it here.
Here's my cancellation Reference: SR***
CANCEL THIS SR AS WELL: SR***. YOU WILL NOT CONTINUE TO ACTIVATE MY SERVICE. I HAVE NEVER BEEN ACTIVATED SO YOU WILL NOT CHARGE ME A CENT.
CANCEL THIS ORDER AS WELL: SO***. YOU WILL NOT CONTINUE TO ACTIVATE MY SERVICE. I HAVE NEVER BEEN ACTIVATED SO YOU WILL NOT CHARGE ME A CENT.