1 reviews | Active since Sept 2016

21 Sept 2016, 16:49

Useless employees

<p>So I did the best thing ever and left Vodacom and went to telkom's free me. No after I paid R6 600 out of desperation to leave this god forsaken company, I keep getting messages from them saying, "Vodacom Balance Notification. For your information. MANDATORY ACCOUNT LIMIT REACHED-SUBSCRIBERS SOFTLOCKED"</p> <p> </p> <p>Now I have called Vodacom over and over and No one can help me. Today I spent 30 minutes on the line, 1st to retentions who put me through to "accounts" but actually went through to customer care. CC wasnt able to help and transferred me to "Accounts" suprise suprise, went through to Customer care again. Each and every time I get transferred, the person on the other side insists I tell them what is wrong, they cant help and transfer me again to another department. Each time this "different department" a different person at customer care.</p> <p>The last transfer I am pretty sure they were *****ing with me and transferred again, this time the call went into another language that I didnt understand.</p> <p> </p> <p>*** Vodacom.. It cant be that hard to just tell me why you keep sending me a daily SMS or tell me for sure that my account with you has been closed.</p> <p> </p> <p>Please just pull your socks up. just for 5 minutes and actually help me.</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply22 Sept 2016, 07:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,