Useless employees!!!!!

Without a phone for more than a month now!!! I booked my phone in for repairs at Vodacom Loch Logan Waterfront Bloemfontein on 13 February 2019. After 2 weeks of struggling with Finrite (Vodacom Insurance) to get hold of them they eventually approved the repairs on my phone. Since then I'm struggling with Vodacom to send me my phone which I do pay for every month. Marne Boucher (Repairs Manager, Loch Logan) is still trying to find out on when I will receive my phone from Delion Green (Specialist: Manafacturer, Vodacom South Africa). I phoned this Delion on Monday 11/03/2019 and spoke to him to find out what is going on with my phone and he said he will still phone me the same day to let me know when I will receive my phone. Today is the 15th and still no answer from anybody. How useless can you be. Only one word - Pathetic. My next step will be the Ombudsman. I had enough of you. I will definitely not renew any of my Vodacom contracts at the end of the year with Vodacom.