Useless Dishonest Vodacom
If I could give a 0 i would! I want to cancel my fibre account which is paid up to date but I cant because my account "is in arrears" On 10-05-2020 I receive a bill of R21000.00 which was settled and all my account was up to date en my cellphone contract was cancelled. At least that is what was told to me but to my "surprise" VODACOM did not stop it so they charged me for a furher 13 months a amount of R545.98 per month which is R7097.74 in total. So I have to pay that before I can cancel my fibre!!!! Then they want to send me other fibre deals which is "better" than the deal at my new provider. I would rather have no fibre than fibre at those useless money hungry so called people at Vodacom who makes billions every year! I WILL NOT PAY THAT "OUTSTANDING" AMOUNT!!! Sick of those dishonest people. If they dont credit my account I will just stop to pay my fibre and then they can suck it!!
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
28 Jan 2024, 19:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Jan 2024, 19:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
30 Jan 2024, 17:54Not surprised, still nothing from useless Vodacom. Just an automated reply. People this is really bad service from Africa's so called nr 1 provider. Making billions every year and I wonder how much of that is money which they ***** from people! Utterly shocking!!!!
's update30 Jan 2024, 17:54
Reviewer Update
Not surprised, still nothing from useless Vodacom. Just an automated reply. People this is really bad service from Africa's so called nr 1 provider. Making billions every year and I wonder how much of that is money which they ***** from people! Utterly shocking!!!!
Vodacom's replyOfficial
31 Jan 2024, 15:42Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note with regards to SR***, our records shows your query has been escalated to our Fibre Billing Support Team and feedback has been provided to you. Please refer to the below communication that was sent to you on the 24-01-2024.
Kindly note that a credit was done on 2020/05/25 for R5186.47. A refund was done for R5186.73 on 2020/06/04. Hence the invoice for May 2020 was not paid. The amounts were R228.96 + R114.64 + R1088.06 (R1347.63 - R259.57), which totals to R1431.66.
In addition to this payments were made for R600 from August 2020 till September 2021 when the balance was R1099.80 (R553.82 + R545.98). This deficit in the payment contributed to the increasing of the balance owed.
Please note that the billing and balance is correct.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note with regards to SR***, our records shows your query has been escalated to our Fibre Billing Support Team and feedback has been provided to you. Please refer to the below communication that was sent to you on the 24-01-2024.
Kindly note that a credit was done on 2020/05/25 for R5186.47. A refund was done for R5186.73 on 2020/06/04. Hence the invoice for May 2020 was not paid. The amounts were R228.96 + R114.64 + R1088.06 (R1347.63 - R259.57), which totals to R1431.66.
In addition to this payments were made for R600 from August 2020 till September 2021 when the balance was R1099.80 (R553.82 + R545.98). This deficit in the payment contributed to the increasing of the balance owed.
Please note that the billing and balance is correct.
Regards,
Consumer Website Team
Best regards,
Vodacom's reply31 Jan 2024, 15:42
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note with regards to SR***, our records shows your query has been escalated to our Fibre Billing Support Team and feedback has been provided to you. Please refer to the below communication that was sent to you on the 24-01-2024.
Kindly note that a credit was done on 2020/05/25 for R5186.47. A refund was done for R5186.73 on 2020/06/04. Hence the invoice for May 2020 was not paid. The amounts were R228.96 + R114.64 + R1088.06 (R1347.63 - R259.57), which totals to R1431.66.
In addition to this payments were made for R600 from August 2020 till September 2021 when the balance was R1099.80 (R553.82 + R545.98). This deficit in the payment contributed to the increasing of the balance owed.
Please note that the billing and balance is correct.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note with regards to SR***, our records shows your query has been escalated to our Fibre Billing Support Team and feedback has been provided to you. Please refer to the below communication that was sent to you on the 24-01-2024.
Kindly note that a credit was done on 2020/05/25 for R5186.47. A refund was done for R5186.73 on 2020/06/04. Hence the invoice for May 2020 was not paid. The amounts were R228.96 + R114.64 + R1088.06 (R1347.63 - R259.57), which totals to R1431.66.
In addition to this payments were made for R600 from August 2020 till September 2021 when the balance was R1099.80 (R553.82 + R545.98). This deficit in the payment contributed to the increasing of the balance owed.
Please note that the billing and balance is correct.
Regards,
Consumer Website Team
Best regards,
's updateReviewer Update
31 Jan 2024, 16:38Bull****! You charged me for 13 Month for a contract which I didnt have anymore. That R21000.00 I payd was to pay my account up to date. That is what the lady told me on the phone. So that is your problem! I will not pay a cent extra for something that is not my problem and I cant cancel my fibre because of your error!!! F.Y.I I did pay my fibre for the last time and I am going to someone else for service. Cant believe you guys can sleep at night knowing your rob people!!!
's update31 Jan 2024, 16:38
Reviewer Update
Bull****! You charged me for 13 Month for a contract which I didnt have anymore. That R21000.00 I payd was to pay my account up to date. That is what the lady told me on the phone. So that is your problem! I will not pay a cent extra for something that is not my problem and I cant cancel my fibre because of your error!!! F.Y.I I did pay my fibre for the last time and I am going to someone else for service. Cant believe you guys can sleep at night knowing your rob people!!!
's updateReviewer Update
14 Feb 2024, 23:39Hallo people. And yet not a word from the most useless service provider Vodacom!! But the news they send met in an e-mail today is that my "package" is going to increase by 20% I payed my fibre up to date, allready change providers. So I can tell those soo called people working at Vodacom! You WILL NOT GET A CENT out of me!! Your system ****edup when you migrated to a new system and now I owe you for something which I didnt have and you dont even have the ***** to phone me let alone speak to me face to face because you useless assholes only work thru phonecalls and I want to tell you in your face that you are *****ing not only from me but thousands of people!!! And that system problem is not something I made up, I spoke toe people that works for Vodacome. I tell you again, not even 1 cent will be paid for your incompatence!!!!
's update14 Feb 2024, 23:39
Reviewer Update
Hallo people. And yet not a word from the most useless service provider Vodacom!! But the news they send met in an e-mail today is that my "package" is going to increase by 20% I payed my fibre up to date, allready change providers. So I can tell those soo called people working at Vodacom! You WILL NOT GET A CENT out of me!! Your system ****edup when you migrated to a new system and now I owe you for something which I didnt have and you dont even have the ***** to phone me let alone speak to me face to face because you useless assholes only work thru phonecalls and I want to tell you in your face that you are *****ing not only from me but thousands of people!!! And that system problem is not something I made up, I spoke toe people that works for Vodacome. I tell you again, not even 1 cent will be paid for your incompatence!!!!