Useless ***** department

I am not a vodacom customer but have had the unfortunate experience of having to deal with their ***** department. I got a notice on my credit report that vodacom had run a hard credit check on me. I never gave them permission to do so. I immediately contacted their ***** department on 06-03-2024. Up until today I still can't get a proper response from this so called ***** department of theirs. All they reply is that an attempt was made to open a contract under your name but the activation wasn't successful. I have asked every day, which store was the request made at, why was the activation unsuccessful, can I have a copy of the documentation seeing as its basically a copy of my documentation. All I get is you need to apply for a section 25 subpoena or submit and application for access to information act, and the there was an attempt but the activation was unsuccessful. I want to catch the person pretending to be me but you get absolutely no help what so ever from vodacom. No wonder I have never been a vodacom client and will continue to never be one. FYI vodacom I'm opening up a case, have a lawyer, you will help find who is impersonating me, only now you are doing it the hard ugly way. Thank you for **** all help.