1 reviews | Active since Nov 2013
Useless, *********, down right awful
This company is hopeless. I have never experienced such ineptitude in my life.
I cancelled my contract on the 16th March - this in itself was a pain, as I had to call the call center to cancel, but make the payment in store, then email them at early cancellations to confirm I had done so (with POP). What a run around.
Did as requested, didnt get billed at the end of the month so even though they never responded to emails, I figured it was successful. Only to have the debit order start going off again end of april!!
Their customer service people refuse to call me, and they do not have direct emails so every time you respond it just goes into the pot and you get a response from a different person. I have been going around in circles for two weeks now!
I am also trying to cancel my second contract, which they conveniently keep ignoring the request for.
I have had it. I have cancelled my debit orders, blocked them from deducting from my account, and they wont see a single cent from me until this is rectified.
And useless vodacom person who may or may not respond to this - DONT EMAIL ME, i will no longer correspond via email with you fools. I have sent me number several times. ****** useless ******. ADD A +260 area code to the number listed.
The cancellation has been completed and credits passed. Regards Consumer Website Team
The cancellation has been completed and credits passed. Regards Consumer Website Team
