DC
Devin C

1 reviews | Active since Nov 2013

12 May 2022, 13:04

Useless, *********, down right awful

This company is hopeless. I have never experienced such ineptitude in my life.

I cancelled my contract on the 16th March - this in itself was a pain, as I had to call the call center to cancel, but make the payment in store, then email them at early cancellations to confirm I had done so (with POP). What a run around.

Did as requested, didnt get billed at the end of the month so even though they never responded to emails, I figured it was successful. Only to have the debit order start going off again end of april!!

Their customer service people refuse to call me, and they do not have direct emails so every time you respond it just goes into the pot and you get a response from a different person. I have been going around in circles for two weeks now!

I am also trying to cancel my second contract, which they conveniently keep ignoring the request for.

I have had it. I have cancelled my debit orders, blocked them from deducting from my account, and they wont see a single cent from me until this is rectified.

And useless vodacom person who may or may not respond to this - DONT EMAIL ME, i will no longer correspond via email with you fools. I have sent me number several times. ****** useless ******. ADD A +260 area code to the number listed.

0
Replies (2)
Vodacom
Vodacom's reply12 May 2022, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply19 May 2022, 16:28
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you.

The cancellation has been completed and credits passed.  Regards Consumer Website Team