SG
Sandra G

1 reviews | Active since Aug 2018

01 Mar 2021, 08:55

USELESS

SO LAST WEEK I COMPLAINED ABOUT VOACOM WANTING TO CHARGE ME A PENALITY FEE FOR SOMETHING I WAS UNAWARE OF SO I GOT CALLED FROM A CONSULTANT SAYING THAT THEY WONT CHARGE ME THE PENALITY FEE SINCE I WASNT TOLD ABOUT IT SO THIS MORNING I WAKE UP ONLY TO FIND THAT THEY DID CHARGE ME THE PENALITY FEE. SO NOW I JUST WANT TO ASK YOU GUYS TO PLEASE CANCEL MY CONTRACT AS IVE ASKED YOU FROMT THE BEGINNING PLEASE YOU CAN SEND A COURIER TO COLLECT THE PHONE YOU LIE TO PEOPLE. AS IT IS THE PHONE KEEPS FREEZING AND SWITCHES OFF FOR NO REASON SO PLEASE DONT EVEN ASK A CONSULTANT TO CALL ME RATHER LET THE COURIER PEOPLE CALL FOR COLLECTION

0
Replies (1)
Vodacom
Vodacom's reply01 Mar 2021, 10:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team