SG
Sandra G
1 reviews | Active since Aug 2018
01 Mar 2021, 08:55
USELESS
SO LAST WEEK I COMPLAINED ABOUT VOACOM WANTING TO CHARGE ME A PENALITY FEE FOR SOMETHING I WAS UNAWARE OF SO I GOT CALLED FROM A CONSULTANT SAYING THAT THEY WONT CHARGE ME THE PENALITY FEE SINCE I WASNT TOLD ABOUT IT SO THIS MORNING I WAKE UP ONLY TO FIND THAT THEY DID CHARGE ME THE PENALITY FEE. SO NOW I JUST WANT TO ASK YOU GUYS TO PLEASE CANCEL MY CONTRACT AS IVE ASKED YOU FROMT THE BEGINNING PLEASE YOU CAN SEND A COURIER TO COLLECT THE PHONE YOU LIE TO PEOPLE. AS IT IS THE PHONE KEEPS FREEZING AND SWITCHES OFF FOR NO REASON SO PLEASE DONT EVEN ASK A CONSULTANT TO CALL ME RATHER LET THE COURIER PEOPLE CALL FOR COLLECTION
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Replies (1)Vodacom's replyOfficial
01 Mar 2021, 10:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Mar 2021, 10:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
