Useless customercare

<p>So I have an issue on my current vodacom contract where vodacom is billing me an extra R218 for a number that i do not know which is reflected on my statments.</p> <p> </p> <p>Vodacom say that its a ********** number that needs to be removed and they will refund me.I have been trying to get this issue resolved for 3 month with no success.Bearing in mind they still billing me for this number. Vodacom keep lossing my documents and they keep closing my case because they keep lossing my documents.</p> <p> </p> <p>The call centre is so stupid that when you call the next day and try to speak to the agent that help you previously they are in another call centre accross the county so now you have to start all over again, but yet no one can help me.</p> <p> </p> <p>So im just going in circles for the last 2 months and vodacom just keep billing me. Im at a point where I dont know who to go to or who to speak to because no body calls you back and there is no scents of urgancy. Maby I should just cancel my debit order and wait for them to call I dont know. </p> <p> </p> <p>I cannot wait for my contract to end so I can move over to another service provider not that vodacom even cares. </p>