Useless customer services from Vodacom

<p>So here is my story … ( by this time I’ve told it so many times over and over , I might as well write a book about it )</p> <p> </p> <p>On the 11th of July I called the customer care contact number to change my banking details from a Absa cheque account to a FNB cheque account and the guy who assist me ensured me that this has been processed and that my debit order will go off from my FNB account.</p> <p> </p> <p>Now on the 27th of July I received a Sms from Absa that there is “insufficient funds” in my account and the Vodacom debit order can’t be processed !! What a shock !!! Because I was ensured that my debit information has been changed !!!</p> <p> </p> <p>This morning ( the 28th July ) I called the customer service number yet again with this problem … the lady was not very keen to help me ( probably because she was fast asleep at 7h30 in the morning ). I insisted to speak to a manager and she then transferred me to her “ supervisor” named “ Harold”.</p> <p> </p> <p>He seemed very keen to assist me and even gave me his direct contact number to call him incase the lady who tried to assist me does not come back to me with a solution, and when I called him on the number ( because 6 hours later I have received any feedback from Vodacom ) , a lady at a BLACKBERRY store in Johannesburg answered the phone !!!!</p> <p> </p> <p>How great services is this ???? Not only was my problem NOT resolved to make things worse ABSA phoned me to tell me that my account is on overdraught. I had to drive all the way to ABSA to make a payment in the account which I haven’t use for several weeks.</p> <p> </p> <p>What is the coincidence that the same problem happens to me in less than 2 years. Last year February I had EXACTLY the same problem and Vodacom listed me as a “slow payer” and I got a bad credit record !!!</p> <p> </p> <p>So the moral of my story is that my information was captured on the 11th of July when I called them to change it but it was never submitted.</p> <p> </p> <p>Now I’m going to be registered as a slow payer AGAIN and get another black star on my credit record. And the only answer that I can get from the customer service is that “ we are sorry – let’s see how we can resolve this “</p> <p> </p> <p>I hope you all enjoyed reading my endless problem with Vodacom !!!!</p> <p> </p>