AA
Amy A
1 reviews | Active since Mar 2024
29 Apr 2024, 06:41
Useless Customer Service with Peter
Have been trying to change the ownership on an account since early March with a consultsbt named Peter and no luck. No follow up. No communication. 👎
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
29 Apr 2024, 07:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Apr 2024, 07:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AA
Amy A's updateReviewer Update
30 Apr 2024, 08:38I received call from a lady to 'chat' yesterday, I guess she thought I wanted to vent. Nope. A solution would be better! She said Peter would call me to sort it out but I did not hear from Peter. This morning, the ticket was closed, but before any progress was made, is it because you need a good 'turnaround' time for your stupid ticketing system? Meanwhile the actual customer service is not being provided. No one is happy!!!! Reference number EC-1TM5-202C3J. Please resolve.
AA
Amy A's update30 Apr 2024, 08:38
Reviewer Update
I received call from a lady to 'chat' yesterday, I guess she thought I wanted to vent. Nope. A solution would be better! She said Peter would call me to sort it out but I did not hear from Peter. This morning, the ticket was closed, but before any progress was made, is it because you need a good 'turnaround' time for your stupid ticketing system? Meanwhile the actual customer service is not being provided. No one is happy!!!! Reference number EC-1TM5-202C3J. Please resolve.
AA
Amy A's updateReviewer Update
30 Jul 2024, 09:07On the 1st July, when the transfer was supposed to have been completed, the old owner was debited again and I was not debited. Please advise what is going to happen on 1 August?
AA
Amy A's update30 Jul 2024, 09:07
Reviewer Update
On the 1st July, when the transfer was supposed to have been completed, the old owner was debited again and I was not debited. Please advise what is going to happen on 1 August?
AA
Amy A's updateReviewer Update
02 Aug 2024, 08:10Hello,
I received a missed call and voice message which is not audible, please call me again?
Thanks!
I received a missed call and voice message which is not audible, please call me again?
Thanks!
AA
Amy A's update02 Aug 2024, 08:10
Reviewer Update
Hello,
I received a missed call and voice message which is not audible, please call me again?
Thanks!
I received a missed call and voice message which is not audible, please call me again?
Thanks!
AA
Amy A's updateReviewer Update
02 Aug 2024, 08:41As of today, please DO NOT change the ownership. I am officially going to look for alternative internet solutions.
AA
Amy A's update02 Aug 2024, 08:41
Reviewer Update
As of today, please DO NOT change the ownership. I am officially going to look for alternative internet solutions.
AA
Amy A's updateReviewer Update
04 Sept 2024, 08:36Hi, please advise why I was charged R2200 by Vodacom? This was cancelled! No change of ownership officially took place? Please supply me with aa confirmation of cancellation and refund the money.
AA
Amy A's update04 Sept 2024, 08:36
Reviewer Update
Hi, please advise why I was charged R2200 by Vodacom? This was cancelled! No change of ownership officially took place? Please supply me with aa confirmation of cancellation and refund the money.