useless customer service to senior citizen's

<p><span style="color: #555555; background-color: #ffffff;">My gran has had her contract for like 20 years her is number name and first name show on the account for number ********** 562. Yet a old business she had 15 years ago tembi tembi shows on the account so it always drama to prove she is the account holder and not some person named tembi tembi? Honestly how hard is it to see her id number matches the account? Secondly you sell her a upgrade over the phone will false promises to correct this. Now phone is at ram couriers and they have wrong delivery address so we cant collect itm She told them kallosie address. We have spend hours on phone to be cut off? Now you say go to a store? why did we do it on phone than? i want this resolved today and her phone to be delivered to the address supp**** over the phone. (check recordings) or i will take the matter further as im tired of old people being taken advantage of!!</span></p>