SvdM
Stefan van der Merwe
1 reviews | Active since Sept 2013
10 Jan 2025, 10:14
Useless customer service from Tobi
Contacting Vodacom with any issues is a complete pain. It is impossible to get through to a human agent. Phoning any numbers just routes me to Tobi, with no option to speak to an actual agent. I need to route all my service requests through the social media team (who are great, efficient, and helpful) but it just takes a lot longer than call. I do not want a voice bot, I want Vodacom to provide me with a contact point to actual people, as the voice bot is completely useless. Using Tobi on the app is even worse.
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Vodacom's replyOfficial
10 Jan 2025, 10:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jan 2025, 10:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
SvdM
Stefan van der Merwe's updateReviewer Update
15 Jan 2025, 13:09Vodacom has followed up with me, and advised that the issue with calling the helpline is being addresses. Furthermore, the actual issue has been sorted out. The social media team are outstanding.
SvdM
Stefan van der Merwe's update15 Jan 2025, 13:09
Reviewer Update
Vodacom has followed up with me, and advised that the issue with calling the helpline is being addresses. Furthermore, the actual issue has been sorted out. The social media team are outstanding.