USELESS CUSTOMER SERVICE

I have been trying since May to cancel 1 contract and August the other 3. Emails back and forth the last one was 2 weeks ago assuring me the matter will be resolved. I have never been contacted I have always had to follow up and today my line is disconnected?? Customer collections unbelievably inefficient as usual - cannot help me, keep me holding on in total for over 15 minutes and then they transfer me to cancellations!!! Morena Raeto - A supervisor, certainly doesnt act like one. Nomzamo Ngcobo - customer service training would greatly assist her. Then I get a call from your emails department. I am not interested in speaking to anyone I want IN WRITING what has happened on my account and I want my line reconnected until this is sorted out!