Useless customer service

App**** online for Vodacom fibre 3 weeks ago. Website advertises that someone will contact you to confirm order. Well absolutely nothing has happened. No phone call, no email, no contact whatsoever. If you go to a Vodacom store they are unable to assist as the application was online even although it is linked to your current Vodacom account. Just another example of inefficient and hopeless service. What’s the point of offering an online service if nothing happens. Vodacom’s solution to the problem. Just wait someone will contact you. How long should I wait? A day, a week, a month, a year? Does the customer not matter at all? Vodacom are obviously making enough money as the customer is not important. Why should we as consumers have to put up with such hopeless service? It’s not a free service after all.