Useless customer service

Been trying to get fiber since Dec! the first time the system didn't save my application, the second time it got canceled for an unknown reason, and no the third time it actually went through. I called a week later only to find out they are missing my document (which I never received a mail for). Then after another two weeks if finally got accepted. I scheduled an appointment to get it installed today at 13:00 (14 JAN 2019) through link emailed. I called this morning to make sure everything was still happening....NOPE... they have no record of the booking, even though I received a confirmation email, and now I'm waiting for someone to get hold of me as they cannot help me with the booking over the phone. Absolutely shocking service, really think they becoming the new Telkom with regards to customer service. If I had another ISP option to get fiber I would have dropped Vodacom long time ago!