1 reviews | Active since Feb 2018
Useless customer service
I had a contract in 2012 and extended the contract after the 2 year period. Someone **********ly upgraded the contract via call center. Never paid the account and then Vodacom listed me on ITC. After taking the matter to an attorney in 2016 they still have not resolved the problem and I am still listed. This has been a nightmare for me and nobody has come back to me from the legal department. Nobody answers the phone or responds to emails. Don't use Vodacom they are pathetic and don't care about the implications of their errors.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
We regret taking note of your experience.
This matter has been escalated to the Legal CLO division for assistance and feedback. We will follow up to ensure that final feedback is provided.
Thank you for your patience.
Kind regards
Moddy
Good day
We regret taking note of your experience.
This matter has been escalated to the Legal CLO division for assistance and feedback. We will follow up to ensure that final feedback is provided.
Thank you for your patience.
Kind regards
Moddy