Useless Customer Service

Since MAY 2020 I have been trying to cancel a data package with Vodacom. I have now called the cancellation line 6 MONTHS IN A ROW to cancel this contract. To date the contract IS STILL NOT CANCELLED. I have tried emailing the head office, I have tried calling the head office - all I want to do is speak to a SENIOR MANAGER to 1. Complain about the pathetic service 2. Get the contract cancelled 3. Get my refund for the last 6 months. Unfortunately no one will put me through to a senior manager, no one will take accountability for the 6 MONTH stuff up, everyone keeps promising me every month I have called since MAY that they will cancel the contract BUT AS OF TODAY 1ST OCT the contract is still active. Vodacom's customer service is absolutely useless, I have 6 months of proof, and I am absolutely disgusted that they don't escalate my complaint and keep making me empty promises and "*****ing" money out of my bank account each month. Deplorable!!! You should all be ashamed and embarrassed how poorly and badly you treat your customers. Would not recommend Vodacom to anyone, EVER!!!