AS
Andre S

1 reviews | Active since Jun 2011

05 Feb 2016, 14:17

USELESS CUSTOMER SERVICE

Good day,<br> <br> I phoned on Monday, 1 February 2016, to update my Credit card expiry date. I spoke to Dezlyn, who assisted and updated the details. Asked for a Ref, but was informed no ref, only use her name \Dezlyn\". Phoned again today, no detail of call made on 1 Feb'16. Thus account is still in arrear, as a result Vodacom incompetence!! Please assist Ref now ***.<br> <br> I have yet again made an EFT payment. Then my Account number on MYVODACOM is missing a \"7\" at the end. How are the public supposed to load an EFT with incomplete information on your VODACOM SYSTEM<br> <br> VODACOM is stuffing up my payment history, now I have two non payments against my name, DUE to a credit card expiry date!!! This is not as a result of insufficient funds. I had a total clear payment history with Vodacom. You will fix this!"

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Replies (1)
Vodacom
Vodacom's reply05 Feb 2016, 14:34
Official
Hello Andre***********,

We would like to apologise for any inconvenience caused.

A consultant will contact you in order to address your concerns.

Regards
Vodacom Consumer Website Team