DB
Derek B
1 reviews | Active since Feb 2024
06 Feb 2024, 07:47
Useless Customer Service
Dear Vodacom
Why do you not respond to emails directed to your customer care mailbox? Why do you hand your good valuable customers over to your legal department without responding to legitimate customer request? After paying my contract on-time, every-time for 36 months, the absolute least you can do is respond to my request?
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
06 Feb 2024, 10:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Feb 2024, 10:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
DB
Derek B's updateReviewer Update
12 Feb 2024, 07:39Hello VodacomPlease be aware that I am unable to make a payment due to the fact that the account number appearing on the statement provided appears to be invalid.Payment was attempted via Standard Bank, Capitec banking apps, and also at a payment kiosk at Checkers, all attempts failing as the account number provided by Vodacom is invalid.Please respond to my email address with the correct payment reference number, or correct account number in order for me to make the payment,Why are you charging me interest as the delays in payment is caused by you?
DB
Derek B's update12 Feb 2024, 07:39
Reviewer Update
Hello VodacomPlease be aware that I am unable to make a payment due to the fact that the account number appearing on the statement provided appears to be invalid.Payment was attempted via Standard Bank, Capitec banking apps, and also at a payment kiosk at Checkers, all attempts failing as the account number provided by Vodacom is invalid.Please respond to my email address with the correct payment reference number, or correct account number in order for me to make the payment,Why are you charging me interest as the delays in payment is caused by you?
DB
Derek B's updateReviewer Update
22 Feb 2024, 09:02Dear Vodacom, you will be delighted to know that I paid the outstanding, or rather the last payment on this account including your interest levied.
Bye-Bye Vodacom.
Bye-Bye Vodacom.
DB
Derek B's update22 Feb 2024, 09:02
Reviewer Update
Dear Vodacom, you will be delighted to know that I paid the outstanding, or rather the last payment on this account including your interest levied.
Bye-Bye Vodacom.
Bye-Bye Vodacom.
DB
Derek B's updateReviewer Update
05 Mar 2024, 12:02I'm not done yet....what's really pathetic is the fact that my credit rating has now been affected by Vodacom's actions!
Why Vodacom, what is wrong with you?
35 payments with no problems, and then the final payment on month 36 of the contract and you do this to me...
Why Vodacom, what is wrong with you?
35 payments with no problems, and then the final payment on month 36 of the contract and you do this to me...
DB
Derek B's update05 Mar 2024, 12:02
Reviewer Update
I'm not done yet....what's really pathetic is the fact that my credit rating has now been affected by Vodacom's actions!
Why Vodacom, what is wrong with you?
35 payments with no problems, and then the final payment on month 36 of the contract and you do this to me...
Why Vodacom, what is wrong with you?
35 payments with no problems, and then the final payment on month 36 of the contract and you do this to me...