Useless customer service!!!!
<p>Nearly 2 months back i did a transfer of ownership . 2 weeks ago vodacom double debitted my account and when the payment bounced they suspended my account. I paid my account 2 days later ,but the consultant paid the money into a different account. The previous account number instead of my account number (clearly they didnt do the transfer of ownership properly) ..</p> <p>I have been calling and querying my account for the past 2 weeks and no consultant at the usless accounts department can give me a proper answer. I have sent proof of payment several times to several supervisors at the accounts department and none of them have bothered to get back to me. </p> <p> </p> <p>I would like to know when in hells name my account is going to be sorted out and reinstated. I am tired of being messed around by people who dont know what the hell they are doing. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day,
As per our e-mail communication, this query has been resolved.
Please accept our apologies for any inconvenience caused.
Regards,
RM
Good day,
As per our e-mail communication, this query has been resolved.
Please accept our apologies for any inconvenience caused.
Regards,
RM
