1 reviews | Active since Jul 2017

18 Jul 2017, 15:51

Useless customer service!!!!

<p>Nearly 2 months back i did a transfer of ownership . 2 weeks ago vodacom double debitted my account and when the payment bounced they suspended my account. I paid my account 2 days later ,but the consultant paid the money into a different account. The previous account number instead of my account number (clearly they didnt do the transfer of ownership properly) ..</p> <p>I have been calling and querying my account for the past 2 weeks and no consultant at the usless accounts department can give me a proper answer. I have sent proof of payment several times to several supervisors at the accounts department and none of them have bothered to get back to me. </p> <p> </p> <p>I would like to know when in hells name my account is going to be sorted out and reinstated. I am tired of being messed around by people who dont know what the hell they are doing. </p>

0
Replies (2)
Vodacom
Vodacom's reply18 Jul 2017, 15:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Aug 2017, 14:44
Official

Good day,

As per our e-mail communication, this query has been resolved.

Please accept our apologies for any inconvenience caused.

Regards,
RM